Workforce 100 2019
Southwest Airlines’ ascent to the No. 1 spot a long time coming.
Compiled by Workforce editors
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hange is often a gradual process. As much as most organizations would like to see big results from a new program, initiative or benefit sooner rather than later, it could take time to see the fruits of their labor. Long-term improvements in culture or employee morale may seem daunting, but the patient employer often is rewarded.

Now in its sixth year, the Workforce 100 recognizes companies that excelled in human resources over the course of the previous year. To determine which companies make the list, Workforce editors work with researchers from the Human Capital Media Research and Advisory Group, the publication’s research division.

The research team created a model to sift through publicly available data on HR performance to separate the best from the rest. To give employees more of a say in the rankings, we asked recruiting and job-review website Glassdoor to provide data on what workers are saying about the companies that made our list. From there, we combined that information with the public data available to create our 2019 Workforce 100 list.

Southwest started out unranked in 2014, eventually moved to the middle of the list and made it to the No. 1 spot this year. T-Mobile, Microsoft and Hilton have seen similar trajectories. To explore how they made these gradual improvements, Editorial Associate Bethany Tomasian spoke to HR leaders at several of these organizations.

New to the Workforce 100 package this year, we collaborated with our research team to explore what best practices companies can rely on to be the best in human resources.

Congratulations to all the companies that made the 2019 Workforce 100 list.

Southwest Airlines
Julie Weber, vice president and chief people officer
Industry: Airline
Dallas
Employees: 58,000
Performance Index: 9.2

T-Mobile
Liz McAuliffe, executive vice president of human resources
Industry: Telecommunications
Bellevue, Washington
Employees: 52,218
Performance Index: 8.911

Goldman Sachs
Dane Holmes, head of human capital management
Industry: Financial services
New York
Employees: 36,000
Performance Index: 8.756

SAP SE
Stefan Ries, chief human resources officer
Industry: Software
Walldorf, Baden-Wuerttemberg, Germany
Employees: 96,498
Performance Index: 8.736
Deloitte
Michele Parmelee, global managing principal — talent, brand and communications
Industry: Professional services
New York
Employees: 286,000
Performance Index: 8.728
Methodology
To create the Workforce 100 ranking, the Human Capital Media Research and Advisory Group collected available public data from a representative list of established benchmarking and ranking programs in the identified categories. To read more about the methodology, see Page 31.
All Six Years
Here are the 18 companies that have made all six of the Workforce 100 lists to date.
Accenture
American Express Co.
Apple Inc.
AT&T Inc.
Capital One
Cisco Systems Inc.
Deloitte
Google
Hyatt Hotels Corp.
Johnson & Johnson
JPMorgan Chase & Co.
Kaiser Permanente
KPMG
Lockheed Martin Corp.
Nationwide Mutual Insurance Co.
Procter & Gamble Co.
Salesforce.com Inc.
USAA
EY
Industry: Professional services
Top Ranking HR Person: Tony Steadman
Employees: 270,000
London
Performance Index: 8.6
Facebook Inc.
Industry: Social media
Top Ranking HR Person: Lori Goler
Employees: 33,606
Menlo Park, California
Performance Index: 8.591
Delta Air Lines Inc.
Industry: Airline
Top Ranking HR Person: Joanne Smith
Employees: 80,000
Atlanta
Performance Index: 8.363
Microsoft Corp.
Industry: Computer software
Top Ranking HR Person: Kathleen Hogan
Employees: 130,000
Redmond, Washington
Performance Index: 8.302
Cisco Systems Co.
Industry: Technology
Top Ranking HR Person: Francine Katsoudas
Employees: 74,200
San Jose, California
Performance Index: 8.236
Johnson & Johnson
Industry: Pharma, consumer products
Top Ranking HR Person: Peter Fasolo
Employees: 135,000
New Brunswick, New Jersey
Performance Index: 8.225
Hilton
Industry: Lodging, hospitality
Top Ranking HR Person: Matthew W. Schuyler
Employees: 170,000
McLean, Virginia
Performance Index: 8.224
HP Inc.
Industry: Technology
Top Ranking HR Person: Tracy Keogh
Employees: 53,000
Palo Alto, California
Performance Index: 8.219
Bain & Co.
Industry: Management consulting
Top Ranking HR Person: Russ Hagey
Employees: 8,000
Boston
Performance Index: 8.216
Ultimate Software
Industry: Saas HCM software
Top Ranking HR Person: Vivian Maza
Employees: 5,100
Weston, Florida
Performance Index: 8.121
Power Home Remodeling
Industry: Exterior remodeling
Top Ranking HR Person: Jennifer Carreon-Montes
Employees: 2,461
Chester, Pennslyvania
Performance Index: 8.105
Accenture
Industry: Consulting services
Top Ranking HR Person: Ellyn Shook
Employees: 477,000
Chicago
Performance Index: 8.025
Salesforce.com Inc.
Industry: Software
Top Ranking HR Person: Cindy Robbins
Employees: 32,000
San Francisco
Performance Index: 8.016
E. & J. Gallo Winery
Industry: Winery and distributor
Top Ranking HR Person: Michelle Lewis
Employees: 6,500
Modesto, California
Performance Index: 8.015
AbbVie Inc.
Industry: Biopharmaceutical
Top Ranking HR Person: Timothy J. Richmond
Employees: 30,000
North Chicago, Illinois
Performance Index: 8.008
Slalom
Industry: Professional services
Top Ranking HR Person: Sierra Snyder
Employees: 5,000
Seattle
Performance Index: 7.955
Raytheon Co.
Industry: Aerospace and defense
Top Ranking HR Person: Randa G. Newsome
Employees: 67,000
Waltham, Massachusetts
Performance Index: 7.858
In-N-Out Burger
Industry: Restaurants
Top Ranking HR Person: Katherine Sauls
Employees: 28,000
Irvine, California
Performance Index: 7.849
Adobe
Industry: Computer software
Top Ranking HR Person: Donna Morris
Employees: 21,000
San Jose, California
Performance Index: 7.838
Intuit Inc.
Industry: Enterprise software
Top Ranking HR Person: Laura Fennell
Employees: 9,000
Mountain View, California
Performance Index: 7.799
Edward Jones
Industry: Financial services
Top Ranking HR Person: Kevin Bastein
Employees: 45,000
St. Louis
Performance Index: 7.727
McKinsey & Co.
Industry: Management consulting
Top Ranking HR Person: Michael Barriere
Employees: 30,000
New York
Performance Index: 7.726
Navy Federal Credit Union
Industry: Financial services
Top Ranking HR Person: Angela Culbertson
Employees: 17,000
Vienna, Virginia
Performance Index: 7.638
HubSpot Inc.
Industry: Software development
Top Ranking HR Person: Katie Burke
Employees: 1,239
Cambridge, Massachusetts
Performance Index: 7.529
Procore Technologies
Industry: Construction project management software
Top Ranking HR Person: Michelle Greer
Employees: 1,300
Carpinteria, California
Performance Index: 7.507
DaVita Inc.
Industry: Health care
Top Ranking HR Person: Eric Severson
Employees: 74,500
Denver
Performance Index: 7.452
St. Jude Children’s Research Hospital
Industry: Hospital
Top Ranking HR Person: Dana Bottenfield
Employees: 4,483
Memphis, Tennessee
Performance Index: 7.451
Humana Inc.
Industry: Health insurance
Top Ranking HR Person: Tim Huval
Employees: 41,600
Louisville, Kentucky
Performance Index: 7.43
Fast Enterprises
Industry: Software
Top Ranking HR Person: Lindsey Sittko
Employees: 1,413
Centennial, Colorado
Performance Index: 7.424
Enterprise Holdings Inc.
Industry: Private holding
Top Ranking HR Person: Shelley Roither
Employees: 100,000
St. Louis
Performance Index: 7.416
Stryker
Industry: Medical technologies
Top Ranking HR Person: Katy Fink
Employees: 33,000
Kalamazoo, Michigan
Performance Index: 7.41
Kaiser Permanente
Industry: Insurance/health care
Top Ranking HR Person: Chuck Columbus
Employees: 213,000
Oakland, California
Performance Index: 7.409
Apple Inc.
Industry: Technology
Top Ranking HR Person: Deirdre O’Brien
Employees: 132,000
Cupertino, California
Performance Index: 7.399
Dell
Industry: Technology
Top Ranking HR Person: Steve Price
Employees: 145,000
Round Rock, Texas
Performance Index: 7.36
American Express
Industry: Financial services
Top Ranking HR Person: Robert Childs
Employees: 59,000
New York
Performance Index: 7.338
Capital One
Industry: Financial services
Top Ranking HR Person: Jory Berson
Employees: 47,600
McLean, Virginia
Performance Index: 7.337
Paylocity Corp.
Industry: Payroll software
Top Ranking HR Person: Cheryl Johnson
Employees: 2,808
Schaumburg, Illinois
Performance Index: 7.329
Hyatt Hotels Corp.
Industry: Lodging, hospitality
Top Ranking HR Person: Malaika Myers
Employees: 120,000
Chicago
Performance Index: 7.321
JPMorgan Chase & Co.
Industry: Financial services
Top Ranking HR Person: Robin Leopold
Employees: 256,105
New York
Performance Index: 7.305
AT&T Inc.
Industry: Telecommunications
Top Ranking HR Person: William A. Blase Jr.
Employees: 268,220
Dallas
Performance Index: 7.297
Morgan Stanley
Industry: Investment bank
Top Ranking HR Person: Susan Reid
Employees: 57,000
New York
Performance Index: 7.26
Amazon.com Inc.
Industry: E-commerce
Top Ranking HR Person: Beth Galetti
Employees: 647,000
Seattle
Performance Index: 7.255
Northrop Grumman Corp.
Industry: Security
Top Ranking HR Person: Ann Addison
Employees: 85,000
Falls Church, Virginia
Performance Index: 7.216
The Dow Chemical Co.
Industry: Chemicals
Top Ranking HR Person: Karen S. Carter
Employees: 37,000
Midland, Michigan
Performance Index: 7.21
FedEx Corp.
Industry: Courier
Top Ranking HR Person: Judy Edge
Employees: 450,000
Memphis, Tennessee
Performance Index: 7.205
Booz Allen Hamilton Inc.
Industry: Consulting services
Top Ranking HR Person: Betty Thompson

Employees: 25,800
McLean, Virginia
Performance Index: 7.194

Brown-Forman Corp.
Industry: Distilled beverage/wines
Top Ranking HR Person: Kirsten Hawley

Employees: 4,700
Louisville, Kentucky
Performance Index: 7.157

USAA
Industry: Insurance, banking, financial services
Top Ranking HR Person: Pat Teague

Employees: 34,168
San Antonio
Performance Index: 7.138

General Motors Co.
Industry: Automotive
Top Ranking HR Person: Kim Brycz

Employees: 180,000
Detroit
Performance Index: 7.137

Google
Industry: Technology
Top Ranking HR Person: Eileen Naughton

Employees: 98,771
Mountain View, California
Performance Index: 7.135

ADP
Industry: HR management software
Top Ranking HR Person: Sreeni Kutam
Employees: 58,000
Roseland, New Jersey
Performance Index: 7.11
Lockheed Martin Corp.
Industry: Advanced technologies
Top Ranking HR Person: Patricia L. Lewis
Employees: 105,000
Bethesda, Maryland
Performance Index: 7.105
Visa Inc.
Industry: Financial services
Top Ranking HR Person: Jennifer Grant
Employees: 15,000
Foster City, California
Performance Index: 7.083
Abbott Laboratories
Industry: Health care
Top Ranking HR Person: Steve Fussell
Employees: 103,000
Chicago
Performance Index: 7.016
Boston Consulting Group
Industry: Management consulting
Top Ranking HR Person: Matt Krentz
Employees: 16,000
Boston
Performance Index: 6.996
Kronos Inc.
Industry: Workforce management and software
Top Ranking HR Person: Dave Almeda
Employees: 5,780
Chelmsford, Massachusetts
Performance Index: 6.995
World Wide Technology
Industry: Technology service prodiver
Top Ranking HR Person: Ann W. Marr
Employees: 5,000
Maryland Heights, Missouri
Performance Index: 6.99
SpaceX
Industry: Aerospace
Top Ranking HR Person: Brian Bjelde
Employees: 6,000
Hawthorne, California
Performance Index: 6.974
MD Anderson Cancer Center
Industry: Cancer treatment and research hospital
Top Ranking HR Person: Shibu Varghese
Employees: 20,871
Houston
Performance Index: 6.957
Nationwide Mutual Insurance Co.
Industry: Insurance
Top Ranking HR Person: Gale King
Employees: 34,000
Columbus, Ohio
Performance Index: 6.955
VMware Inc.
Industry: Computer software
Top Ranking HR Person: Betsy Sutter
Employees: 24,137
Palo Alto, California
Performance Index: 6.94
Comcast Corp.
Industry: Telecommunications
Top Ranking HR Person: Bill Strahan
Employees: 184,000
Philadelphia
Performance Index: 6.927
Wells Fargo & Co.
Industry: Financial services
Top Ranking HR Person: David Galloreese
Employees: 271,453
San Francisco
Performance Index: 6.91
General Electric Co.
Industry: Conglomerate
Top Ranking HR Person: Kevin Cox
Employees: 280,000
Boston
Performance Index: 6.888
Boston Scientific Corp.
Industry: Medical devices
Top Ranking HR Person: Wendy Carruthers
Employees: 32,000
Marlborough, Massachusetts
Performance Index: 6.868
Kimberly-Clark Corp.
Industry: Personal care
Top Ranking HR Person: Scott Boston
Employees: 41,000
Irving, Texas
Performance Index: 6.866
IBM
Industry: Information technology
Top Ranking HR Person: Diane Gherson
Employees: 366,000
Armonk, New York
Performance Index: 6.844
Workday Inc.
Industry: Financial and human capital management
Top Ranking HR Person: Ashley Goldsmith
Employees: 10,500
Pleasanton, California
Performance Index: 6.829
Wegmans Food Markets Inc.
Industry: Retail
Top Ranking HR Person: Kevin Stickles
Employees: 49,000
Rochester, New York
Performance Index: 6.807
Keller Williams Realty Inc.
Industry: Real estate
Top Ranking HR Person: Darrell King
Employees: 180,000
Austin, Texas
Performance Index: 6.782
Texas Health Resources
Industry: Health care
Top Ranking HR Person: Michelle Kirby
Employees: 25,000
Arlington, Texas
Performance Index: 6.752
Aetna
Industry: Insurance
Top Ranking HR Person: Thomas W. Weidenkopf
Employees: 47,950
Hartford, Connecticut
Performance Index: 6.749
Costco Wholesale Corp.
Industry: Retail
Top Ranking HR Person: Pat Callans
Employees: 231,000
Issaquah, Washington
Performance Index: 6.729
Mastercard Inc.
Industry: Financial services
Top Ranking HR Person: Michael Fraccaro
Employees: 13,400
Purchase, New York
Performance Index: 6.728
Texas Instruments Inc.
Industry: Technology
Top Ranking HR Person: Darla Whitaker
Employees: 29,700
Dallas
Performance Index: 6.727
Travelers Cos.
Industry: Insurance
Top Ranking HR Person: Diane D. Bengston
Employees: 30,000
New York
Performance Index: 6.707
Verizon Communications Inc.
Industry: Telecommunications
Top Ranking HR Person: Marc Reed
Employees: 144,953
Basking Ridge, New Jersey
Performance Index: 6.694
Cummins Inc.
Industry: Diesel/alternative fuel technology
Top Ranking HR Person: Jill Cook
Employees: 62,600
Columbus, Indiana
Performance Index: 6.69
3M
Industry: Consumer products
Top Ranking HR Person: Kristen M. Ludgate
Employees: 91,536
St. Paul, Minnesota
Performance Index: 6.679
Siemens USA
Industry: Conglomerate
Top Ranking HR Person: Mike Bokina
Employees: 50,000
Washington, D.C.
Performance Index: 6.668
Mars
Industry: Products and services
Top Ranking HR Person: Eric Minvielle
Employees: 100,000
McLean, Virginia
Performance Index: 6.618
Fidelity Investments
Industry: Financial services
Top Ranking HR Person: Bill Ackerman
Employees: 40,000
Boston
Performance Index: 6.602
Nike Inc.
Industry: Consumer products
Top Ranking HR Person: Monique Matheson
Employees: 73,100
Beaverton, Oregon
Performance Index: 6.557
Chevron Corp.
Industry: Energy products
Top Ranking HR Person: Rhonda J. Morris
Employees: 51,900
San Ramon, California
Performance Index: 6.552
Procter & Gamble
Industry: Consumer products
Top Ranking HR Person: Tracey Grabowski
Employees: 95,000
Cincinnati
Performance Index: 6.529
Marriott International
Industry: Lodging and hospitality
Top Ranking HR Person: David Rodriguez
Employees: 177,000
Bethesda, Maryland
Performance Index: 6.528
Grant Thornton LLP
Industry: Accounting company
Top Ranking HR Person: Brenda Wagner
Employees: 8,556
Chicago
Performance Index: 6.518
Starbucks Corp.
Industry: Consumer products/retail
Top Ranking HR Person: Lucy Lee Helm
Employees: 238,000
Seattle
Performance Index: 6.474
Intel Corp.
Industry: Technology
Top Ranking HR Person: Matt Smith
Employees: 106,799
Santa Clara, California
Performance Index: 6.446
PwC
Industry: Professional services
Top Ranking HR Person: Agnès Hussherr
Employees: 250,930
London
Performance Index: 6.435
General Mills Inc.
Industry: Food products
Top Ranking HR Person: Jacqueline Williams-Roll
Employees: 38,000
Minneapolis
Performance Index: 6.424
KPMG
Industry: Professional services
Top Ranking HR Person: Darren H. Burton
Employees: 32,718
New York
Performance Index: 6.413
Medtronic
Industry: Health care
Top Ranking HR Person: Carol A. Surface
Employees: 86,000
Dublin
Performance Index: 6.352
Merck & Co. Inc.
Industry: Pharmaceutical
Top Ranking HR Person: Stephen C. Mizell
Employees: 69,000
Kenilworth, New Jersey
Performance Index: 6.351
Eli Lilly & Co.
Industry: Pharmaceutical
Top Ranking HR Person: Stephen F. Fry
Employees: 38,682
Indianapolis
Performance Index: 6.318